Privacy Policy

1. Legal StatusWe are licensed by the Autonomous Island of Anjouan (License Number: ALSI-202507031-FI2) to operate online casinos, including KukiMuki.com. Our main office is located in [insert country/region], and we are subject to the laws of the Union of Comoros.

We are pleased to inform that our operations are fully accessible and reliable for Polish players with secure conditions.

2. Registration and Login ProcessTo use our services, you must create an account by:

1. Visiting our website
2. Clicking on "Sign-up"
3. Entering your email address, username, password, and currency of choice
4. Verifying your email address
5. Submitting Know Your Customer (KYC) documents for withdrawals: ID, address proof

Our KYC/ID verification process is necessary for large deposits and withdrawals.

Processing Time: Instant after email verification; 1-2 days for KYC.

Minimum Age Limitation: You must be at least 18 years old to create an account with us. We also restrict one account per user, as specified in our Terms of Registration.

3. Games and Software ProvidersWe offer a vast selection of games from top software providers, including NetEnt, Play'n GO, Pragmatic Play, Yggdrasil, ELK, NoLimit City, Big Time Gaming, Evolution, Ezugi (note: not ANJ/UKGC/MGA licensed), Anjouan oversight).

Our game categories include:

• Slots
• Table Games (Roulette, Blackjack)
• Live Casino
• Video Poker

Total Game Count: 5000+

4. Bonuses and PromotionsWe offer various welcome bonuses tailored to your preferences.

• Slot Pack: 100% up to €500 + 100 FS on Starburst (€0.10 each), Crypto: 200% to 0.01 BTC, Live Casino: 50% to €300
• Deposit at least €20 PLN equiv.
• Activate bonuses by selecting the "Pack" in your cashier.

Wagering Requirements: Bonuses must be wagered 25x (deposit + bonus), with a maximum bet of €5.

Time Limits: Wagers and FS expire after 7 days; FS valid for 72 hours.

We also offer recurring promotions, such as Midweek/Weekend Spins and Live Rewards. Additionally, you can enjoy up to 10-20% cashback via loyalty levels.

5. VIP and/or Loyalty ProgramOur progressive loyalty system rewards your bets (1 point per €10) with various benefits:

• Higher cashbacks (5-15%)
• Access to Kuki Shop for FS/cash/loot boxes
• Birthday gifts
• Priority support

Earn points from bets, or complete missions to accelerate progress. Redeemable points include FS, cash, and loot box rewards.

6. Payment Methods and Banking TermsWe accept various payment methods:

• Crypto: BTC, ETH, LTC, DOGE (€20 min, instant, 0% fee)
• Cards: Visa/MC
• Skrill/Neteller (€20/no max, instant, 0%)

For withdrawals:

• Minimum €25 (€50 for bank transfers)
• Maximum €20k/month
• Processing times vary between 24-48 hours for crypto; first two transactions free then €2 fee.

7. Key Terms and ConditionsYou are required to comply with the following restrictions on your account activity:

• Daily/Weekly/Monthly deposit limits (minimum €20)
• Maximum withdrawal per day: €3k, Week: €6k, Month: €20k

One account is permitted per user; self-exclusion options available upon request.

8. Mobile and Technical FeaturesOur mobile app allows you to enjoy a fully responsive experience on-the-go:

• Downloadable from our website (iOS/Android ~150MB)
• Light/dark mode
• Intuitive navigation
• Face ID login

Registering an account via the mobile app is identical to the desktop process.

9. Security and Fair PlayWe ensure your safety through SSL encryption by Cloudflare, plus 2FA availability:

• Provable fair on select crash games (certified Anjouan)
• Provider RNG
• eCOGRA not certified but no reason for concerns regarding fairness; provably fair where applicable.

Our dedicated support team is available via live chat and email. We strive to respond within <5 minutes via chat, 24 hours via email in English and Polish languages.

10. Responsible Gambling FeaturesTo promote responsible gaming:

• Deposit limits
• Session reminders
• Temporarily/permanently self-exclude

Support organizations like GambleAware, GamCare are linked on our website for you to access resources related to responsible gambling. We also include relevant links specific to local equivalents in Poland.

11. Advantages and DisadvantagesAdvantages of playing with us:

• Vast game selection from top providers
• Crypto-friendly fast payments available
• Tailored bonuses offer innovative rewards

Cons of using KukiMuki.com:

• Non-EU license (Autonomous Island of Anjouan)
• No phone support available
• Wagering on bonuses may be restrictive